Frequently Asked Questions

We take pride in sourcing our products responsibly and ethically from suppliers where high social and environmental standards are valued and adhered to.

Our Washed Cotton is proudly manufactured in one of the world's oldest textile factories in Portugal, a country with a long history of quality textile production.

Our Heavyweight Percale is GOTS and Oeko-Tex certified and made in India in a factory which runs on 70% renewable energy and recycles 99% of water used in production.

Thread count is often misrepresented and doesn't actually indicate quality, what matters more is the quality of the fibre, the weave and fabric finishes. However thread count will affect the thickness and feel of the sheets.

Our Washed Cotton range is 400 thread count, it is lightweight at 115g/m2 and garment washed for softness.

Our Heavyweight Percale is a lower thread count of 240 but uses a thicker yarn for a thick, crisp feel of vintage sheets, weighing approximately 155g/m2.

You can read more about thread count here https://www.thegoodsheet.com.au/blog/thread-count-lie/

Single ply is a term used to describe yarns composed of single strands of fibres. Fibres have to be good quality, long staple fibres which is why the best fabrics are made using single ply yarns.

Lesser quality fibres are shorter, so they have to be plied together into multiple strands for strength, which also results in a coarser, thicker yarn. Manufacturers often misrepresent each of the plied strands as a separate thread, artificially inflating thread count.

Our sheets are made exclusively using single ply construction for the best weave quality.

Our Washed Cotton and Heavyweight fitted sheets are 50cm deep in sizes Queen and King, best for deep and extra deep mattresses. We also have some of our Heavyweight Percale colours available in 40cm depth for those with shallower mattresses.

Single, King Single and Double fitted sheets have a depth of 40cm.

Our products are Oeko-Tex certified which means they're safer and healthier for you and the environment.
Our Heavyweight range is both Oeko-Tex and GOTS certified organic.

Find out more on our blog https://www.thegoodsheet.com.au/blog/what-is-oeko-tex/

Percale refers to a type of weave. It is a plain, one-over, one-under weave which results in a durable, cool and crisp fabric. Light and very breathable, it's the perfect all-rounder and appreciated by warm sleepers. 

Our Heavyweight range is also percale, but made with a thicker yarn so it is thicker and heavier while still remaining breathable.

Find out more about our fabrics.

All our bedding is available separately so you can choose exactly what you like.

Our sheet sets come bundled in single colours and sizes, however if you would like to change something, you can leave us a note at checkout or email us with your request at hello@thegoodsheet.com.au and we'll try to make it work.

We have a deliciously thick, cool and crisp Heavyweight Percale range, just like the sheets you might remember grandma having or like you'd find in a boutique hotel. They weigh approximately 155-160g/m2 which is on par with hotel sheets, but not as heavy as (for example) hospital-type sheets or the older Actil sheets.

Our regular Percale is made with fine yarns and true thread count (always!). It has a weight of approximately 115g/m2 so it is lightweight, but still durable, smooth and will not pill.

Yes, order confirmations are sent shortly after the order is placed.

We accept most major credit cards, PayPal and for our Australian customers, Afterpay and Zippay.

Contact us ASAP and we can make the changes requested. Changes can no longer be made once the order is fulfilled.

We offer great quality sheets at a fair price every day rather than frequent sales on inflated prices. We do however occasionally hold sales for the exclusive benefit of our subscribers so join our list to be notified. We promise we don't spam.

If your order contains a pre-order item, we will hold your order and ship it in one parcel when the pre-order items arrive in stock.

If you need a part of your order earlier, we suggest placing two separate orders, one for the in-stock items and another for the pre-order items.

Please note that estimated shipping dates can be subject to delays outside of our control, however we will let you know if that occurs and do our best to get your items to you as soon as we can.

Standard shipping is free for all Australian orders of $100 or more, and $10 for orders below $100. Express Shipping is available for $15.
NZ orders over AUD $250 are shipped free via Standard International Post, or $15 when under $250.
USA and Canadian orders are shipped at a flat rate of AUD $50 via Standard International Post.

All orders are dispatched within 1 business day, and we will do our best to achieve same day dispatch for orders placed before 1pm. Orders placed on weekends and public holidays will be processed the next business day.

For major metropolitan areas on the eastern seaboard, deliveries should be complete within 5-6 business days. Please allow up to an additional 7 days for deliveries to WA, NT, QLD, SA and regional areas. Express delivery is available for an additional cost of $10.

Yes we do. Flat rate International shipping to NZ is available for $15.

Shipping to the US and Canada is a flat rate of AUD $100 via DHL Express (7-14 business days) or AUD $55 via Standard International Post (8-27 business days). We do not ship to other countries at this stage.

Please note we are not responsible for any additional costs which may be incurred such as import duties, taxes or other costs associated with customs clearance of your order.

Yes, we do.

Please contact us as soon as possible. If the order has not been shipped, we can make the necessary changes. Please note we cannot be held responsible for orders delivered to an incorrectly provided address.

We offer 30 day risk-free returns. View the full policy on our Returns page.

If you change your mind, you may return the product in its original condition within 30 days of purchase. To exchange, you will need to purchase the desired item and initiate a return on the unwanted item.

Please contact us as soon as possible on hello@thegoodsheet.com.au. We stand behind our products and will honour returns due to faults if notified within 6 months of the purchase being made. For full details please refer to our Returns policy.

We process refunds within 3 business days of receiving the returned item. It may take several additional days for your financial institution to process the payment.

To extend the life of your bedding we recommend washing in cool to warm water using a good quality gentle liquid detergent.

Line dry if possible. Avoid using fabric softeners and chlorine bleach. For more information on product care please see our Care Guide.

We recommend washing before first use just to make sure your bedding is spotlessly clean before putting it on your bed. Additionally, washing helps to remove any residual sizing which may make your sheets feel scratchy at first and also helps to relax the fibres and soften your sheets.

If line drying is not possible, you can tumble dry on a low heat setting. To minimise wrinkling, remove while still a touch damp and place back on the bed. Ensure they are thoroughly dry before storing. Do not store in plastic containers.

We ship plastic free whenever possible. Our products come wrapped in cardboard bellybands or reusable drawstring bags.
We use boxes and for smaller items, compostable satchels. For some international orders we may use courier satchels.